Refund policy
At Trial and Vials, we care about your satisfaction and take great pride in the quality and safety of our products. However, due to hygiene and safety regulations:
✅ All sales are final once a decant has been opened or used.
✅ Any opened or unsealed packaging is considered a final sale and cannot be returned or exchanged.
If there is an issue with your order, we’re here to help!
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Wrong item received?
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Order arrived damaged or leaking?
Please contact us within 48 hours of delivery at support@trialvials.com. Include:
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Your order number.
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Clear photos of the issue.
We will review your request promptly and work with you to provide a replacement or an appropriate resolution.
Thank you for supporting our commitment to product integrity and safety.